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Consignment Policy

Consignment Request Process:

  • We will contact you to discuss your consignment request to make sure that your items are appropriate for our consignment services and that you know what to expect for your consignment experience. We want it to be a GREAT experience!

  • During the consignment request process, we will address the need for any specialized cleaning, authentication and/or appraisal services that may be required and the fees involved so that you can decide whether you want to proceed with the consignment.

  • We require that all items accepted for consignment be properly laundered or dry cleaned prior to the consignment process. We will discuss any specialized cleaning requirement during the consignment request process. Items not properly cleaned prior to consignment will be charged a cleaning fee.

  • Drop-off’s or pick-ups are scheduled based on mutual availability. We will discuss the best option for you during the consignment request process. Note that pick-ups must be available at the door and bags may not weigh more than 12 lbs each. Note that our drop-off locations will only accept bags. Items must arrive in labeled bags and/or be transferred to labeled bags at the drop-off locations. If items are in their original box, please keep them in the original box and place them in a labeled bag. This way we can make sure that the box isn’t damaged in transit, items remain secure, and the labeling ensures that we know who it belongs to at all times. We will discuss the handling of specialty items during the consignment request process to ensure that they are handled securely and with great care.

  • Each bag must be labeled with your name and phone number. You can pick up bags/labels at our drop-off locations or we’re happy to mail them to you in advance. Just let us know how many bags or labels you think you may need.

  • We do not return unsold items to you unless it is a specialty item (such as a wedding dress, luxury/designer item or fine jewelry) that has been inventoried as “return to consignee” if not sold. This will be discussed during the consignment request process.

 

Consignment Listing Process:

  • Once we receive your item, we begin the listing process:

    • Inventory the item. Once all of your items have been inventoried, we will provide a copy to you via email.

    • Clean, research, authenticate or appraise the item if needed and as discussed with the client.

    • Photograph and write a description of the item

    • Determine the correct listing platform(s) for each item

    • Determine the correct initial pricing for the item. Each item is assessed and priced based on its condition, demand for the item, pricing of similar listings sold on the secondary market and seasonality (such as holiday décor). Additional factors may be considered in the listing price. Independent appraisals and authentications help determine the listing price of luxury/designer items and fine jewelry.

    • We will provide an update when your items are listed and when they have sold or been donated in your name if they remain unsold after 6 months or longer depending on the item.

  • Based on the number of items you consign at one time and our overall volume, we strive to get your items listed within 30 days. Cleaning, market research for unusual items, authentication and appraisal services may add additional time before the item is listed.

  • Once your items are listed, we will monitor the pricing and buyer engagement with your item and make pricing adjustments. Some items sell very quickly and some require time to find that “right buyer”. We promote, share and refresh listings regularly (each platform is slightly different) to keep them in front of potential buyers.

  • If your item will not sell after 6 months, we will donate it to one of our charitable partners in your name. Note that we may keep specialty items listed for up to 12 months as they typically take longer to sell. We will discuss the timing and/or return of specialty items with you during the consignment request process.

 

Consignment Payment Process:

  • Once your item sells and Treasure Chest Consignment PNW LLC receives payment, we will distribute earnings within 15 business days. Earnings are paid through Venmo. We will require your Venmo ID when we accept your items for consignment. Note that Venmo will request that you complete a W-9 if your earnings exceed $600 for the year as required for tax year 2025. This amount may change in future years.

 

If you have any questions about our consignment process, please ask! We want you to love your consignment experience and return to us over and over again for your consignment needs. We also want your referrals and testimonials that only come with being a highly satisfied client.

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